Oct 4, 2022
4 min read
The case of the missing stroopwafels
No one is perfect, and mistakes are always going to happen, but good customer service goes a long way to fixing them
I first heard of stroopwafels in 2018, when United Airlines — which had been offering them as a snack item on morning flights — switched to something else, and regular United customers raised a ruckus. The…
