The case of the missing stroopwafels

No one is perfect, and mistakes are always going to happen, but good customer service goes a long way to fixing them

Photo by Saaleha Bamjee from Johannesburg, South Africa, CC BY-SA 2.0, via Wikimedia Commons

I first heard of stroopwafels in 2018, when United Airlines — which had been offering them as a snack item on morning flights — switched to something else, and regular United customers raised a ruckus. The…

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John I. Carney

John I. Carney

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Author of “Dislike: Faith and Dialogue in the Age of Social Media,” available at http://www.lakeneuron.com/dislike